Trophies Watches

Trusted Seller
Number of recommendations from other Chrono24 dealers: 2
Watches sold with Buyer Protection: 1057

4,9 out of 5 stars  |  Reviews: 822

Detailed explanation of ratings 

 5,0 Shipping
 4,9 Item description
 5,0 Communication
100% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Helle K. from on 16. November 2020


Omega ...

Shipping
Item description
Communication

Buyer's comment:

Just dont do it. A list of problems with my watch bought from Trophies Watches listed as in great condtion and as a full set. 1. The watch looses between -10 and -20 seconds at day. They promissed COSC spec within -2 to +6 seconds a day. 2. According to my TimeGrapher the watch losses up to 20 seconds a day ans the movement is in bad need of a service, as it runs all over the place. 3. The diver extension clasp is loose and pops open every time the braclet is opend and needs to be adjustet. 4. The links in the bracelet is assembled without the correct use of sleves, making it possible for the braclet to suddenly come apart an end up on the floor. 5. The lit on the box was in very poor condition. Not visible on the pictures. 6. The papers was not stamped or marked by any dealer or seller. 7. The watch was full of fingerprints and other dirts and had not even been cleaned before being shiped out. When confronted with these problems they just turned it down and basically said that it was not their problem and came up with all kinds of meaningless arguments. For example "we always clean the watches for photos" I mean what has that to do with anything. What has happend to the watch after the foto shoot. Or "when we put the watch on our TimeGrapher it ran within COSC spec". So what, even if that is true, the watch they have sent to me does not run within COSC spec. and I recived a dirty watch with a poorly assembled braclet, where the diver extension is broken. Clearly they have never cheked or performer any minimal service on the watch in before fliping it on to me and cashing in the profits. That is unprofessional for a so called watch dealer. Oh..they did offer me 20 euros in cashback for my purchase of 2,500 euros. Shame on you. Not recommend.

Dealer's comment:

Dear, The watch runs neatly within the margins. The bracelet and clasp were in excellent condition and functioned as it should. The Omega guarantee card did not have a dealer or seller stamp, but that was clearly visible on the photos and the box was also very good condition for its age. And the watch has been extensively cleaned before packaging, there is even a video of it. And after two weeks you come to us with so-called shortcomings…. If you were really not satisfied, you could have taken advantage of our 14 day return policy. This review of yours is untrue and is damaging to our reputation.