Chrono24 Help and Frequently Asked Questions

Search for your dream watch on Chrono24 by using the search bar or the advanced search option. Youll then have the option of setting filters on the search results page.

Search bar
The search bar is the easiest and fastest way to search on Chrono24. Search terms are automatically completed and updated as you type.

Search results page
The search results page offers various filter options. You can filter according to brand, model, reference number, or availability, for example. The results can also be sorted by relevance, price, or listing date.

By clicking on Save this search you can create a search query that will notify you of new, relevant listings via email. Your selected filters will automatically be saved.

After having searched for a product via the search bar, you can further refine the search results by using the filter of the results list. Filter according to manufacturer, model, condition, or material, for example. Click on more to show additional filter options. You can select multiple values for a filter at the same time. To disable a filter, simply remove the checkmark.

Customize the sorting of results via the selection box at the top right of the list. Select from among price, posting date and relevance. You can change the default sorting via Settings in your myChrono24 area.

There are two ways to buy a watch on Chrono24:

Payment via Chrono24:
Many listings allow you to order the watch directly via Chrono24. Your payment goes to an escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly. To buy a watch via Chrono24, click on the green "Buy" button on the listing page.

You can find more information about paying via Chrono24 here:

• Buying from a commercial dealer.
• Buying from a private seller.

Contact the seller directly:
If the seller doesn't offer payment via Chrono24, you should contact them using the contact form (by clicking on the "Contact seller" button) or by telephone. You can then agree on payment and shipping directly with the seller.

Your contract partner is always the respective dealer or private seller. When you choose to pay via Chrono24, you will be shown the terms of sale during the sales process. If you decide to buy the watch directly from the dealer, please take note of the dealer's terms and conditions.

You can read more about paying via Chrono24 here:

• Purchasing from commercial dealers.
• Purchasing from private sellers.

If you want to buy from a private seller, the Escrow Service on Chrono24 is the safest way to pay. Your payment goes to an escrow account, where it remains safely until you have the watch in your hands. The Chrono24 team is always available to help in case something doesn't go as planned.

If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest you meet the seller in person at a safe location. Meeting at an established watch dealer's shop where the watch can be immediately checked is the safest method. Other alternatives are payment via PayPal or using an external escrow service. Please note that only private sellers who offer the Escrow Service on Chrono24 as a payment method can be reviewed by us. Please review the offer and conditions carefully before buying a watch from a private seller.

There are two ways to buy a watch on Chrono24:

Payment via Chrono24:
Many listings allow you to order the watch directly via Chrono24. Your payment goes to an escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly. To buy a watch via Chrono24, click on the green "Buy" button on the listing page.

You can find further information about paying via Chrono24 here:

• Buying from a commercial dealer.
• Buying from a private seller.

Contact the seller directly:
If the seller doesn't offer payment via Chrono24, you should contact them via the contact form (by clicking on the button "Contact seller") or telephone. You can then agree on payment and shipping directly with the seller.

Please note: Your contract partner is always the seller.

For listings with payment processing via Chrono24, you can order the item by clicking on the green "Buy" button. You can ask the seller general questions about the listing by clicking on the "Contact seller" button.

For all other listings, contact the seller via the "Contact seller" button.

The seller will receive your message via email. We do not have any information about when the seller will read or respond to your message. You can also call the seller if they have listed a phone number. You can find their phone number on the listing page under "Seller."

You can read more about payment processing on Chrono24 here:

• Buying from a commercial dealer.
• Buying from a private seller.

Various different components are involved in the sales price of a watch. Firstly, the offer price for the watch itself is relevant. Additional costs for packaging, insurance, shipment or VAT and import sales taxes may also apply. Depending on whether you order your watch from a dealer in Germany or abroad, the additional costs can vary in amount. Contact the dealer for specific information.

The price is displayed in the ad as entered by the seller. There may thus be additional costs such as customs duties, taxes, shipment and insurance costs.

For the exact price and the costs involved, please contact the seller of the watch. They can also tell you whether the carrier will take care of the customs formalities. For the regulations applicable in your country, please contact your local customs authority.

Watch purchases are duty free within the European Union. When importing from a third country into the EU, such as from the United States, a minor customs duty and the import sales tax are added to the price. Please contact your customs authority for detailed information.

When importing goods into your country, you may owe customs duties and import taxes. These are charged by the responsible customs authority and must be paid as soon as the item has reached its destination country. For more information, please contact your customs authority.

The responsible customs authority charges any duties and taxes, which are due as soon as the item has reached its destination country. In most cases, you will pay any duties and taxes owed to the delivery service at the time of delivery.

Many sellers offer payment via Chrono24. You can either pay by credit card or bank transfer and your money goes to a secure escrow account, where it remains safely until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly.

You can find further information about paying via Chrono24 here:

• Purchasing from commercial dealers.
• Purchasing from private sellers.

However, every seller decides for themselves which payment methods to offer. Please contact the seller directly to discuss payment details. Sometimes the seller lists the available payment methods in the watch description.

If the seller is a commercial dealer:
Yes, many commercial dealers request advance payment by bank transfer. It is very important to us that all dealers listed on Chrono24 are trustworthy. The identity and legitimacy of all dealers on Chrono24 are extensively reviewed during the registration process. Dealers provide information such as their trade license and references from other dealers. As an alternative to advance payment, you can personally meet the dealer in a safe location to pay in cash and receive the watch. Please note that Chrono24 takes no responsibility for the sale.

Buying from a private seller:
When buying from a private seller, paying in advance by bank transfer is not a safe method. If the private seller wants advance payment and you absolutely want to buy the watch, it is in your own interest to review the legitimacy of both the seller and the offer. For example, you can request references or more pictures of the watch or personal documents. Another alternative to advance payment is personally meeting at a secure location for cash payment or using a trustworthy escrow service. If you have doubts about the seller's trustworthiness, you should not go through with the purchase.

Many sellers offer payment via Chrono24. Your payment goes to a secure escrow account, where it remains safely until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly. You can find further information about paying via Chrono24 here:

• Purchasing from commercial dealers.
• Purchasing from private sellers.

Many sellers offer payment via Chrono24. Your payment goes to a secure escrow account, where it safely remains until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly. You can find further information about paying via Chrono24 here:

• Purchasing from commercial dealers.
• Purchasing from private sellers.

If the seller doesn't offer payment via Chrono24, please note the following:
The following escrow services are for reference only; they are not official recommendations from our site: www.escrow.com and www.eco-treuhand.de (German-language site only). There are other legitimate escrow services based in your own country. Please make an informed decision when choosing an escrow service.

To use an escrow service, the buyer and seller must both be in agreement. If you decide to use an escrow service, please contact them directly for all information. Do not rely on forwarded e-mails from the seller.

In order to protect the privacy of our users, we hide the e-mail addresses of buyers and sellers communicating via our system. When you contact a seller, your private e-mail address is not displayed, but rather automatically anonymized by our system.

The seller can request your contact information once an agreement has been reached. You will receive a link to a form on our site via e-mail, which you can use to send your contact data.

Here is an example of an anonymized e-mail address:
41d07ee4-9cb3-4893-ade2-012bb56efc88-1un98@reply.chrono24.com

We have introduced an anonymized communication system for sellers located in certain countries. Currently, only the e-mail addresses of users in these countries are anonymized. We will soon be expanding this communication system to all other countries.

Create a listing for your watch in just a few simple steps using our Listing Assistant:

1. Describe your watch in detail. The more detailed the description, the easier it is for potential buyers to find your listing.
2. Add up to 10 images of the watch taken from different angles. Keep your camera handy; you'll be asked to take 2 additional photos of the watch set to a specific time and upload them as proof of ownership. These photos are displayed in your listing.
3. Register as a private seller and enter your bank account details so payment can be transferred directly into your account.

Listing your ad on Chrono24 is free. Once you have successfully sold your watch, we charge a commission fee of 6,5% of the sales price, up to a maximum of 299,00 €. The sales price includes both the price of the item and the shipping costs. The commission fee is only due after you have sold your watch. We retain the commission fee directly during the payout of the sales price. Please note: Some buyers may not be able to pay via the Escrow Service. Should this be the case, we will send you an invoice for the commission fee.

There are a number of reasons why you may not be able to find your ad on Chrono24:

1. The manual review hasn't taken place yet.
2. We manually review new listings for the safety of all Chrono24 users. These reviews only take place on business days and not on weekends. Ads are usually activated within 1 to 3 business days.
3. The security images aren't correct. In this case, you will have received an email requesting that you update the security images in your myChrono24 area.
4. Your user account isn't activated yet. Please check whether you have confirmed your user account by clicking on the link in the activation email.
5. In some countries, we require private sellers to confirm their identity. Your identity probably hasn't been confirmed yet. Please note that it can take 1 to 3 business days to review your identification documents.

The sales process takes place using the secure Escrow Service on Chrono24. That means you only send the watch after the buyer has transferred the purchase price to an escrow account. Once the buyer has received the item, we pay out the sum to you.

In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should that be the case, the buyer will pay you directly. Let them know your preferred payment method such as bank transfer or PayPal.

You can find more information about payment processing via the Escrow Service here.

The buyer usually pays via the Escrow Service on Chrono24. That means they transfer the amount due to a secure escrow account. After that, you send the watch to the buyer. The purchase price is then paid out to you once the watch has arrived at its destination.

In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should that be the case, the buyer will pay you directly. Let them know your preferred payment method such as bank transfer or PayPal. Chrono24 will then share your payment information with the buyer.

You can find more information about payment processing via the Escrow Service here.

Of course, can you also hand deliver the item to the buyer. We recommend you choose a safe and monitored location, such as a jewelry store, if you want to meet in person. You can also take advantage of the Escrow Service when using this delivery method. Please take a look at our Security Notes.

If we have sent you an invoice for the commission fee even though you haven't sold your watch, you can cancel the sale. To do so, please go to your sales overview and upload another 2 pictures of the watch as proof of ownership.

If you have sold your watch somewhere else, please provide us with proof of sale.

If you use the Escrow Service, we retain the commission directly during the payout of the sales price.

If the buyer has made a direct payment, we will send you an invoice with the commission fee. Please pay the amount due within 14 days.

The reference number indicates the model and/or model variant of your watch and can be composed of several different letters and numbers. With certain manufacturers, you can find the reference number on the case back (not to be confused with the case number), between the lugs and sometimes even engraved on the dial. You should always be able to find the reference number in the documents relating to your watch or in the invoice. If you cannot find the reference number, look online for the name of the manufacturer on the dial and compare the image results with your watch. This quick bit of research should help you in most cases.

You can find definitions for the most important technical terms in our watch terms glossary.

Security pictures allow us to determine if the seller actually possesses the watch. If you cannot set the watch to the specified times, you may write them on a small piece of paper set next to your watch. Then upload the pictures as proof. If this isn't possible, please contact us at PrivateSeller@chrono24.com

If your payment of the listing fee doesn't go through, you can cancel the transaction and return to Chrono24. There you can select a new payment method. If you have any further questions, please contact PrivateSeller@chrono24.com.

How and when you can delete your listing depends on whether you pay a commission fee or listing fee:

1. Any listings that result in a commission fee upon the sale of the item can only be deleted during their 3-month period of validity for one of the following reasons:
   • The item has been sold
   • The item has been damaged or destroyed
   • The item has been stolen
   • Other reasons for which you are not at fault
   Once the period of validity ends, you can delete your listing. To do so, we require proof that the item is still in your possession.
2. If you paid a listing fee to have your listing published, you can delete your listing at any time.

An ad's period of validity depends on whether you end up paying a commission fee or a listing fee:

1. Any ads that result in a commission fee upon sale of the item stay online on Chrono24 for 3 months. You're not allowed to list or sell this item anywhere else in this time period. If you don't sell your item within this period of validity, you can either renew it for another 3 months or delete it. To delete an ad, we require proof that you are still in possession of the item.
2. If you paid a listing fee to have your ad published, your ad will be on Chrono24 for 6 months. At the end of this period, we can delete your ad but are not required to.

We want to offer visitors to our watch marketplace the best possible experience. To keep the listings on Chrono24 up to date, we send emails every 8 weeks to check that the advertised items are still available. If you don't confirm your listing's availability, it will be automatically deleted after a week.

We would be happy to reactivate your ad. Please send us an email in this regard to PrivateSeller@chrono24.com

Please make note of the following to ensure your watch will arrive securely at its destination:

• Packaging: Choose a sturdy box in an appropriate size and fill it with sufficient packing material.
• Recipient's address: Have the delivery address confirmed by the buyer. Make sure you write the complete, correct address legibly on the package or shipping document.
• Insurance: Thoroughly research insurance options before shipping. Choose a shipping method that insures valuables and watches for their full value against damage or loss.
• Tracking: Select a shipping method that comes with tracking. Send the buyer the shipment’s tracking number so they can track their package.

Ask the buyer to pay via Chrono24's Escrow Service. This means they pay the money into an escrow account. Once the buyer has received the watch, the sales price is paid out to you. Payment via PayPal is also a good option. Finally, you could complete the transaction in person. If you do, be sure to meet in a safe public location, such as a bank or jeweler's.

In order to protect the privacy of our users, we hide the e-mail addresses of buyers and sellers communicating via our system. Instead, the e-mail addresses are automatically anonymized. This helps protect you from people looking to abuse our platform for phishing or other fraudulent purposes.

Once an agreement has been reached, you can use our online form to request the buyer's contact information for shipping purposes or to be able to send a PayPal payment request. A link to form is located in every e-mail you receive from a prospective buyer via our system.

Here is an example of an anonymized e-mail address:
41d07ee4-9cb3-4893-ade2-012bb56efc88-1un98@reply.chrono24.com

Exclusive listings
Get access to listings that are only available to myChrono24 users. You are given exclusive access to listings from private sellers when they first go online.

Faster results
myChrono24 makes life easier for registered users. You don't have to enter any confirmation codes, and our auto-complete feature makes searching for your dream watch even easier.

Always up to date
Save your searches and never miss an exciting listing again. Save your search options and we'll notify you as soon as there's a new listing that meets your criteria.

Keep Track of Listings
Your Notepad allows you to keep track of your favorite listings.

Manage listings easily
Get a clear, centralized view of your listings and manage them easily in your myChrono24 area.

Find interesting listings again
Your myChrono24 search history automatically displays your recently viewed listings so you can easily find interesting offers again.

You can edit or delete your private ads in your myChrono24 area under "Ads" by clicking here. If you'd like to change the price, brand, or model, please contact PrivateSeller@chrono24.com. Please note that once you delete your ad, it cannot be reactivated.

Login to your myChrono24 area using your e-mail address (username) and password. Under My data, you can edit and save your personal information such as name, address, telephone number or password. In the Settings area, you can customize portal and e-mail settings and select the language in which you prefer to receive e-mails from Chrono24. You can also subscribe or unsubscribe to our newsletter here.

Go to the Profile section in your myChrono24 area and click on "Delete account" at the bottom of the page. Please note that this will also delete your saved searches, Notepad, and all listings.

We offer our Premium package exclusively to dealers who have been selling on Chrono24 for at least a year. The dealer must also be a Trusted Seller. You can find the requirements for Trusted Seller status and the seal here.

The Premium package offers a few advantages: It increases the visibility of your listings on our homepage and in the search results. You can also add more images to your listings. Furthermore, all of your listings will be marked with the Premium Seller symbol and your Top Offers will be marked with the TOP banner in the search results. Only your listings will be displayed to potential buyers in the "You may also be interested in these watches" section of your listing pages. You also benefit from having ad-free listings, as no advertisements for other dealers will appear on your pages.

You can either add your watches manually or automatically import them from your website.

You can create listings in your Market Portal. Complete the New Listing form. This form helps you provide a full, detailed description of your watch. You can add between 6 and 16 pictures to every listing, depending on your pricing plan.

It's possible to import data from your website if you have a minimum of 25 listings and a PRO dealer package. The data from your website is imported automatically and updated daily.

In order to protect the privacy of our users, we hide the e-mail addresses of buyers and sellers communicating via our system. Instead, the e-mail addresses are automatically anonymized. This helps protect you from people looking to abuse our platform for phishing or other fraudulent purposes.

Once an agreement has been reached, you can use our online form to request the buyer's contact information for shipping purposes or to be able to send a PayPal payment request. A link to form is located in every e-mail you receive from a prospective buyer via our system.

Here is an example of an anonymized e-mail address:
41d07ee4-9cb3-4893-ade2-012bb56efc88-1un98@reply.chrono24.com

With Chrono24's Buyer Protection, you're protected as soon as you place your order. In the rare case that something doesn't go as planned, you can rely on our Support Team. We'll help you find a satisfactory solution together with the dealer.Simply contact us within 14 days of receiving your order.

You can use Chrono24's Buyer Protection if you purchased a watch from a dealer on Chrono24. The order must have been formally submitted via the Chrono24 system. The Buyer Protection does not apply to purchases that were arranged and completed directly with the dealer (e.g., via phone, email, messenger, or personally).

Please note that Buyer Protection also does not apply to private sales.

If you have a problem, contact us via our contact form within 14 days of receiving your order. Please include your order number.

Trusted Checkout offers are marked in both the search results list and offer pages with a green Trusted Checkout symbol.

Yes. This way, we can best assist you if you have any questions and inform you about your order status.

If you have questions about an item, you can contact the dealer via the contact information provided. Our support team is happy to help you with any questions regarding your Trusted Checkout order via phone (+49 721 96693-920) or e-mail ().

The Trusted Checkout service is free.

You can pay with a credit card (VISA or MasterCard) or via bank transfer. The available payment methods are shown on the listing page.

We work together with the payment service provider Mangopay to process your payment. Mangopay is a payment service provider that specializes in online marketplaces and is associated with the French bank Crédit Mutuel Arkéa.

Items available via Trusted Checkout are typically available immediately or on short notice. You can find more exact information on the individual listing pages.

Purchase request
After you've made a purchase request, the dealer will send you an offer including delivery time and shipping costs.

Buy It Now
Offers with the "Buy It Now" button will include the availability and shipping costs on the listings page.

Generally, the dealer decides which shipping company they will use. You can see the shipping company information on the shipping confirmation.

We'll inform you as soon as the item has been sent and send you a tracking number via e-mail if available.

Trusted Checkout orders are always shipped insured, assuming you haven't made an agreement with the dealer otherwise.

Generally, the item is insured for its full value during shipping.

Trusted Checkout warranty conditions are in accordance with the law. An extended warranty is not provided.

Purchases via Trusted Checkout: To take advantage of your 14-day right of return, please contact our support team via phone (+49 721 96693-920) or email () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.

If you paid the sales price directly to the dealer or private seller, please contact them regarding a return. Please note that there are no laws regulating the right of return for purchases made from private sellers.

You are responsible for the cost of the return shipment. Please note that it can cost up to 250 euros to ship a return item due to insurance coverage.

Yes. We use the most up-to-date security technology to protect your personal information against manipulation, partial or full loss, and unauthorized access by third parties. You can find further details in our Privacy Policy.

We use your personal information exclusively to process your purchase request or order. We do not forward your information to uninvolved third parties. You can find further details in our Privacy Policy.