Chrono24 Help and Frequently Asked Questions

There are two ways to buy a watch on Chrono24:

Payment via Chrono24:
Many listings allow you to buy the watch directly on Chrono24. To do so, click the green "Buy" button on the listing page. Once confirmed, you will transfer payment to a secure escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly.

You can find further information about purchase processing on Chrono24 here:

• Buying from a commercial dealer.
• Buying from a private seller.

Contact the seller directly:
If the seller doesn't offer payment processing on Chrono24, you should contact them by clicking on the "Contact seller" button or giving them a call. You can then agree on payment and shipping directly with the seller.

Please note: Your contract partner is always the seller.

Many factors contribute to a watch's total price. In addition to the watch's listing price, there are additional costs such as packaging, insurance, shipping, and taxes (e.g. VAT or import). Depending on whether you order your watch from a domestic or foreign seller, you may incur other costs. Contact the seller for more information.

Yes, this allows us to better assist you should any questions arise, as well as enables us to inform you about your order's status.

Your contract partner is always the respective dealer or private seller. When you choose Chrono24 payment processing, you will be shown the terms of sale during the sales process. If you decide to buy the watch directly from the dealer, please take note of the dealer's terms and conditions.

You can read more about paying on Chrono24 here:

• Buying from a commercial dealer.
• Buying from a private seller.

You can pay via credit card (Visa or MasterCard), bank transfer, or Affirm (currently only available in the USA). The available payment methods are shown on the listing page.

We work together with the payment service provider Mangopay to process payments. Mangopay is a payment service provider that specializes in online marketplaces and is associated with the French bank Crédit Mutuel Arkéa.

There are many reasons why a seller might not respond to your inquiry in a timely manner. Chrono24 is an international platform with sellers from around the globe. Many dealers take national holidays off in addition to other vacation days. Increased demand can also result in a backlog of inquiries, leading to delayed responses. Please make sure your message is in one of the languages listed next to the contact form and give the seller an appropriate amount of time to respond.

You can report a suspicious item directly on the listing page. Every listing contains the "Report listing" link. Please describe the reason(s) for your suspicions in as much detail as possible. We will then look into the matter and take any necessary disciplinary actions.

Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. The Trusted Seller seal is further evidence of a dealer's trustworthiness. We immediately suspend any dealer proven to be offering fakes or replicas.

If you're concerned about a watch's authenticity, research its current market value. Watches from luxury brands like Rolex, Breitling, and others rarely sell for only a few hundred dollars. If you have any doubts, you should refrain from making a purchase. Prices that seem too good to be true probably are. Instead, you should report your concerns by clicking the "Report listing" link on the listing page.

Please note that authentic watches are sometimes repaired using replacement parts. These components are not always a 1:1 match with those used in the original. Non-original components are especially common in vintage watches. In such instances, the dealer must indicate all replacement parts in the listing.

If the sale takes place directly via Chrono24, you can order the watch by clicking on the green "Buy" button. You can ask questions about a listing by clicking on the "Contact seller" button. You can send the seller a price suggestion by selecting "Suggest a price." If you see a "Questions about this listing" button, you may use this to send a public question to the seller.

The seller will receive your question via email. While we share the seller's average response time with you, we cannot guarantee when your question will be seen or answered. Once the seller has responded, your question and the respective answer will be visible to all Chrono24 users.

You can find more information about communication and transaction processing on Chrono24 here:

• Buying from a professional dealer
• Buying from a private seller

Items are typically available immediately or on short notice. You can find more exact information on the individual listing page.

Most dealer listings will include information about the delivery time and shipping costs. Private sellers will send you a custom offer that includes this information.

The dealer usually chooses the delivery service. You can view the delivery service information in the shipping confirmation.

We'll send you an email as soon as the item has been shipped. This will include its tracking number, if available.

As long as you haven't made other arrangements with the dealer, orders with Buyer Protection are always shipped fully insured, even internationally. If purchasing from a private person, you should discuss the shipping details with the seller.

The shipment is insured for its full value.

If you would like to make a purchase from a private seller, the Escrow Service on Chrono24 is the most secure payment method. You transfer the amount due to an escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly.

If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest meeting the seller in person at a safe location. Ideally, meet them at an established watch dealer's shop where the watch can be inspected immediately. Other alternatives include PayPal or using an external escrow service.

Dealers and manufacturers often voluntarily offer warranties that cover the cost of repairing or replacing a damaged timepiece. The warranty usually applies to either the entire watch or the functionality of certain components. Most warranties expire after a pre-determined period of time.

Online dealers may offer additional warranties. Before purchasing a watch, be sure to look into what the dealer's warranty covers and for how long. Once you've received your watch, make sure the warranty card is dated and stamped or signed. The date on the warranty card should match the date on your receipt. If this is not the case, your warranty may be void.

Every dealer on Chrono24 has their identity and integrity thoroughly reviewed during the registration process. This includes their trade license, as well as references from other dealers. Customer feedback also plays a role in the process.

Chrono24 thoroughly reviews every dealer's identity and integrity during the registration process. Only dealers who have demonstrated consistent reliability and trustworthiness on Chrono24 are eligible to receive a Trusted Seller seal.

Trusted Sellers are commercial watch dealers and are required to comply with certain conditions. These include:

• All information posted on the platform and provided to Chrono24 about themselves must be truthful.
• The dealer may only sell original goods from trusted sources.
• The dealer must truthfully state the conditions of their goods and point out possible defects or damages in writing and with pictures.
• Dealers are strongly encouraged to respond to customer emails within 5 business days.

Ensuring fair business practices on Chrono24 is one of our top priorities. If disagreements arise, the dealer and customer should work together to find a mutually satisfactory solution. The violation of one or more of these conditions can result in the temporary or permanent loss of the Trusted Seller seal or, in the case of very serious infringements, Chrono24 membership.

Watch dealers are allowed to recommend other dealers to Chrono24 users, up to a maximum of 10 recommendations. However, only Trusted Sellers can recommend other dealers or be recommended themselves.

The price displayed is the price set by the seller. You may incur additional costs such as customs fees, taxes, or shipping and insurance fees.

For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.

Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.

When importing goods into your country, you may owe customs duties and import taxes. These are charged by the responsible customs authority and must be paid as soon as the item has reached its destination country. For more information, please contact your local customs authority.

The responsible customs authority charges any duties and taxes, which are due as soon as the item has reached its destination country. In most cases, you will pay any duties and taxes owed to the delivery service at the time of delivery.

Many listings offer payment processing on Chrono24. In these cases, you can either pay by credit card or bank transfer. Your money goes into a secure escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly

You can find further information about paying via Chrono24 here:

• Buying from a commercial dealer.
• Buying from a private seller.

If you're unable to process your payment using Chrono24's escrow account, please contact the seller directly to discuss payment details.

We recommend processing all transactions using the Chrono24 escrow account whenever possible. If this option is unavailable, please proceed as follows:

It is very important to us that all dealers listed on Chrono24 are trustworthy. Chrono24 conducts an extensive review of every dealer's identity and legitimacy during the registration process. Dealers provide personal information, such as their trade license and references from other dealers. There is no reason to be suspicious of dealers who require advance payment via bank transfer. As an alternative, you can personally meet the dealer at a safe location where you can pay in cash and receive the watch. Please note that Chrono24 takes no responsibility for such sales.

When buying from a private seller, we do not recommend advance payment via bank transfer for security reasons. If the private seller requires advance payment and you absolutely want to buy the watch, it is in your best interest to review the legitimacy of both the seller and their offer. For example, you can request references, more pictures of the watch, or personal documents. Possible alternatives include meeting in person at a secure location and paying in cash or using a trustworthy escrow service. If you have any doubts about the seller's trustworthiness, you should not go through with the purchase.

Many sellers offer payment processing on Chrono24. In this case, you transfer the payment to a secure escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly. You can learn more about Chrono24 payment processing here:

• Buying from a commercial dealer.
• Buying from a private seller.

We always recommend processing transactions using Chrono24's secure escrow account. Please keep the following in mind when paying via credit card or PayPal:

You can take steps to guarantee your security when paying with a credit card. Make sure your connection is secure. To do so, check that the website URL begins with "https" and that there is a padlock symbol in your browser's address bar. Regularly monitor your credit card statements. Many credit card providers have a zero-liability policy. This means that customers are not liable for fraudulent charges as long as they report them immediately. For more information about using PayPal, please contact PayPal directly. Reminder: Payments made to "Family and Friends" are not covered by PayPal's buyer protection policy. Chrono24 cannot offer support in such instances.

Many listings offer payment processing on Chrono24. In these cases, you transfer payment to a secure escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly. You can learn more about Chrono24 payment processing here:

• Buying from a commercial dealer.
• Buying from a private seller.

If you're unable to process your payment using Chrono24's escrow account, please note the following:

You can likely find other trustworthy escrow services in your own country. Make sure to research the escrow service thoroughly before making a final choice.

Both buyer and seller must agree to the use of an escrow service. Please only accept information the escrow service provides directly to you. Do not rely on emails forwarded by the seller.

You should look into the dealer's return policy before making a purchase. Some dealers only accept returns on watches with their seals and packaging intact. It is in your best interest to fully insure the return shipment and to comply with the return deadline. We recommend reaching out to the dealer to discuss the process before returning the item.

If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email () our support team. We will document and confirm that you made a return request within the allotted window, initiate the return process, and keep you updated along the way.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note private sellers have no legal obligation to accept returns.

You are responsible for the cost of the return shipment. Please note that it can cost up to 300 USD to ship a return item, including insurance coverage.

Registering on Chrono24 brings you closer to the world of luxury watches. Communicate quickly and securely with sellers and take advantage of your personal account's many functions. The account's user-friendly interface enables you to view your information at a glance.

Quick and secure purchases

With a myChrono24 account, you can quickly and securely purchase your dream watch from the dealer of your choice. The dealer can also answer any questions you might have.

A user-friendly interface

Add interesting listings to your Notepad so they are easy to find. You can also save your searches and receive email alerts about new listings.

Easily create and manage listings

You can use Chrono24 to both buy and sell watches. Create professional listings in a few easy steps and publish them on our platform.

You can find more information here: https://www.chrono24.com/info/mychrono24.htm

Log in with your email address (username) and password. Go to "Profile." There, you can edit and save personal information such as your name, address, telephone number, or password. To edit your website and email settings, including your preferred language, go to "Settings." This is also where you can subscribe or unsubscribe from our newsletter.

You can change your password in the "Profile" section of your myChrono24 user area. Simply scroll to the bottom of the page and select "Change password." You will then be asked to enter both your old and new passwords. If you can't remember your password, enter your email address and then click "Forgot your password?" on the login screen. You will be asked to confirm your email address and click Reset password. After that, check your inbox for an email with instructions for resetting your password.

Go to the Profile section of your myChrono24 user area and click on "Delete account" at the bottom of the page. Please note that this will also delete your saved searches, Notepad, and all listings.

Yes, after you've logged in, you can send and receive secure messages from buyers and sellers on Chrono24. You can access your messages both on Chrono24's website, as well as in the Chrono24 app.

Security and protection

Communicating via Chrono24's messenger function guarantees secure order and payment processing. You don't have to share your email address or telephone number with buyers and sellers, thus keeping your personal information out of third-party hands. Your information and messages are safe with us.

Efficient communication

Quickly send messages directly to the buyer or seller. There's no need for emails or other communication platforms.

Communicate across borders

On Chrono24, language is not an issue. You can translate messages into your own language by clicking the "Translate" button found below every message.

Everything at a glance

It's easy to keep track of all your messages. You can view and manage current and past conversations with buyers and sellers. You can also see the current status of your requests and orders. You also have access to all previous communication should any disagreements arise.

Spam filter

We identify and protect you from suspicious messages. Messages sent on Chrono24 undergo manual analysis for the following reasons:

Fraud prevention

To expose and prevent unlawful practices and violations of our general terms and conditions

To improve our own customer service and communication.

Yes, you can add attachments by clicking on the paperclip symbol. The file size may not exceed 60MB. Accepted file formats: pdf, txt, eml, mp4, mov, rtf, m4v, csv, wmv, doc, docx, xls, zip, odt, pages, rar, ppt, pptx, ods, jpg, jpeg, png, and gif.

You can manage and archive your conversations. We can also delete conversations for you upon request.

No, messages cannot be recalled once they've been sent.

Yes, you can filter messages by status: Unread, Unanswered, and Archived. You can also search for messages using keywords or prices.

To save a new search, simply click the "Save this search" button above the search results on the right-hand side. You can save as many searches as you'd like.

To see a list of your saved searches, go to your myChrono24 user area and select "Saved searches." Here, you can delete searches, as well as activate and deactivate notifications for each search. You can also rename individual searches by clicking on "Edit."

You can access your Notepad in your myChrono24 user area. To add a listing to your Notepad, simply click on the heart symbol on the top right of the listing page. Click the heart again to remove the listing. Deleted, inactive, and sold listings are automatically removed from your Notepad.

The Chronography keeps track of which listings you have visited in reverse chronological order so that they are easier to find again.

The Watch Collection lets you manage and track all of your watches online. Simply enter each watch's details and, if you'd like, add your own photos. You'll then have access to historical price trends, as well as projections of your timepieces' future financial performance. You can also use the Watch Collection to follow other watches you are interested in.

No, you can also follow watches that you are simply interested in. To track a watch's performance, enter its reference number or brand, model, and condition and select the option "I don't own this watch."

Learn more

You may add an unlimited number of watches.

As soon as you purchase a watch on Chrono24, it is automatically added to your Watch Collection, allowing you to track its value over time.

You can view the estimated value and change in value of each individual watch, as well as your entire collection.

Estimated values are reassessed on a daily basis. However, price fluctuations are only visible across longer periods of time.

Yes, you can add your own photos and notes to each watch.

Yes, you can add any watch to your Watch Collection so that it is complete. That being said, there may be little to no data available on rare watches. If the same model is added by other users and we have sufficient data, new information will be added to your Watch Collection automatically.

Creating a listing on Chrono24 is free. Once you've sold your watch, we charge a commission fee of 6.5%. The commission fee is only due after you have sold your watch. We retain the commission fee directly during the payout of the sales price. Please note: Some buyers may not be able to pay via the Escrow Service. Should this be the case, we will send you an invoice for the commission fee.

Learn more

Selling accessories and parts is free for private sellers on Chrono24.

To create a listing, go to "Sell a watch" and then click on "Sell accessories and parts."

Your listing will remain online for 3 months. During this time, you may not offer or sell the item elsewhere. If you don't sell your watch within the initial period of validity, you can choose to either delete your listing or renew it for another 3 months. Before we can renew your listing, we sometimes require proof that the item is still in your possession.

Private sellers are allowed to post up to 10 listings simultaneously. As a private seller, you may not list items for commercial sale. We reserve the right to withhold certain listings if they appear to be of a commercial nature.

Please register as a dealer if you would like to sell watches commercially on Chrono24. You can find more information here.

There are no special conditions for collectors. To sell your collection, you must create individual listings for each watch.

Create a listing for your watch in just a few simple steps using our Listing Assistant:

1. Enter your watch's reference number in the search bar. Our Listing Assistant will recognize the watch and fill out certain details automatically.
2. Describe your watch in detail. The more detailed the description, the easier it is for potential buyers to find your listing.
3. Add up to 10 images of the watch taken from different angles. Keep your camera handy; you'll be asked to take 2 additional photos of the watch set to specific times and upload them as proof of ownership. These photos are displayed in your listing.
4. Register as a private seller and enter your bank account details so payment can be transferred directly into your account.

Learn more

Reference numbers indicate a watch's specific model and/or model variant and can be composed of letters and numbers. Some manufacturers put the reference number on the case back (not to be confused with the case number), between the lugs, or inscribe it on the dial. You should always be able to find the reference number in your watch's documents and on the invoice. If you cannot locate the reference number, search for the manufacturer (often found on the dial) and compare the image results with your watch. This quick bit of research should help you in most cases.

Security images allow us to determine if the seller is actually in possession of the watch. If you cannot set the watch to the specified times, you may write them on a slip of paper and place that next to your watch. Then upload the photos as proof. If this isn't possible, please contact us at PrivateSeller@chrono24.com

Use the free appraisal tool on Chrono24. We compare your watch to 500,000 listings from around the world and then give you a suggested price. This helps you sell your watch at the best possible rate.

Of course, you are also welcome to browse listings manually on Chrono24 and analyze their prices. Alternatively, you can have your timepiece appraised by a jeweler or auction house.

Please note that you can get a higher sales price by listing your watch online. Prices received from auction houses and jewelers are usually on the low end as they need to consider their margins when making a purchase.

You can find definitions for the most important technical terms in our watch terms glossary.

There are a number of reasons why you may not be able to find your listing on Chrono24:

1. The manual review hasn't taken place yet.
2. We manually review new listings for the safety of all Chrono24 users. These reviews only take place on business days and not on weekends. Listings are usually activated within 1 to 3 business days.
3. The security images aren't correct. In this case, you will have received an email requesting that you update the security images in your myChrono24 area.
4. Your user account isn't active yet. Please check whether you have confirmed your user account by clicking on the link in the confirmation email.
5. In some countries, we require private sellers to confirm their identity. Your identity probably hasn't been confirmed yet. Please note that it can take 1 to 3 business days to review your identification documents.

You can edit or delete private listings in your myChrono24 user area under "Listings." If you'd like to change the price, brand, or model, please contact PrivateSeller@chrono24.com. Please note that once you delete your listing, it cannot be reactivated.

If payment for your premium upgrade doesn't go through, you can cancel the transaction and return to Chrono24. Once there, you can select a new payment method. If you have any further questions, please contact PrivateSeller@chrono24.com.

Your listing will remain online for 3 months. During this time, you may only offer your item on Chrono24. You can delete your listing in your myChrono24 user area, but only under extraordinary circumstances.

We want to offer visitors to our watch marketplace the best possible experience. To keep the listings on Chrono24 up to date, we send emails every 3 months to check that advertised items are still available. If you don't confirm your listing's availability, it will be automatically deleted after a week.

We would be happy to reactivate your listing. Please send us an email at PrivateSeller@chrono24.com

The sales process takes place using the secure Escrow Service on Chrono24. That means you only send the watch after the buyer has transferred the purchase price to an escrow account. Once the buyer has received the item, we pay out the sum to you.

In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should this be the case, the buyer will pay you directly. Let them know your preferred payment method, such as bank transfer or PayPal.

You can find more information about payment processing via the Escrow Service here.

Never take unnecessary risks. Instead, offer the buyer a payment method like PayPal. Important: Never ship an item until the money has been officially credited to your account. Do not rely on email payment confirmations.

Of course, you can also hand deliver the item to the buyer. We recommend you choose a safe and monitored location, such as a jewelry store, if you want to meet in person.

In order to protect the privacy of our users, we hide the email addresses of buyers and sellers communicating via our system. Email addresses are automatically anonymized. This protects you from people attempting to misuse our platform for phishing or other fraudulent purposes.

Once an agreement has been reached with the prospective buyer, you can request any necessary contact information for shipping or PayPal payment purposes. A link to this contact information request form is included in every email you receive from a prospective buyer through our system.

Here is an example of an anonymized email address:
41d07ee4-9cb3-4893-ade2-012bb56efc88-1un98@reply.chrono24.com

The buyer usually pays via the Escrow Service on Chrono24. That means they transfer the amount due to a secure escrow account. After that, you send the watch to the buyer. The purchase price is then paid out to you once the watch has arrived at its destination.

In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should this be the case, the buyer will pay you directly. Let them know your preferred payment method, such as bank transfer or PayPal. Chrono24 will then share your payment information with the buyer.

You can find more information about payment processing via the Escrow Service here.

Of course, can you also hand deliver the item to the buyer. We recommend completing the handover at a safe and monitored location, such as a jewelry store. You can still take advantage of the Escrow Service when using this delivery method. Please review our Security Notes.

If you use the Escrow Service, we retain the commission fee automatically during payout of the sales price.

If the buyer has made a direct payment, we will send you an invoice for the commission fee. Please pay the amount due within 14 days.

Learn more

If we have sent you an invoice for the commission fee even though you haven't sold your watch, you can cancel the sale. To do so, please go to your sales overview and upload 2 more pictures of the watch as proof of ownership.

If you have sold your watch somewhere else, please provide us with proof of sale.

Please make note of the following to ensure that your watch arrives safely at its destination:

• Packaging: Choose a sturdy box in an appropriate size and fill it with sufficient packing material.
• Recipient's address: Have the buyer confirm the shipping address. Make sure you write the complete, correct address legibly on the package or shipping document.
• Insurance: Thoroughly research insurance options before shipping. Choose a shipping method that insures valuables and watches for their full value against damage or loss.
• Tracking: Select a shipping method that comes with tracking. Send the buyer the shipment’s tracking number so they can track their package.