Chrono24 Help and Frequently Asked Questions
Use the search box below to search through our FAQ and find answers to your questions quickly. You can also contact us directly.
Searching for Watches on Chrono24
How do I search for a watch on Chrono24?
How do I filter search results for specific listings?
Why do luxury watches have reference numbers?
Buying Watches
General
How can I buy a watch on Chrono24?
What determines the total price of a watch?
Do I need to register with Chrono24 before making a purchase?
Who is my contract partner when buying a watch?
How can I pay for an item?
What should I do if the seller doesn't respond to my inquiry?
Where can I report suspicions about an item's authenticity?
How can I recognize counterfeits?
How can I contact the seller?
How soon is the item available?
Shipping
How long does delivery take, and how much does shipping cost?
Which delivery service will deliver my order?
Can I track my order?
Am I insured against shipping damage or theft?
Up to what value is the shipment insured?
Purchasing from Private Sellers
What should I know about purchasing from private sellers?
Purchasing from Commercial Dealers
What are the advantages of a warranty?
To what extent does Chrono24 check their dealers?
What does a Trusted Seller seal signify about a dealer?
Where do dealer recommendations come from?
Purchasing Watches from Abroad
I'm interested in a listing from abroad. What should I take into consideration and what fees apply?
What are customs duties and import taxes?
How and where can I pay the customs duties and import taxes?
Payment
Which payment methods are available?
The seller only offers advance payment by bank transfer. Is that trustworthy?
Are credit card and PayPal secure payment methods?
How can I pay for an order using an escrow service?
Returns
What is the return policy?
What should I do if I want to return an item?
Who pays the return shipping costs?
Buyer Protection
How long is Chrono24 Buyer Protection valid?
What is Chrono24 Buyer Protection?
How much does Buyer Protection cost?
What does Chrono24 Buyer Protection cover?
Does Buyer Protection come with any special warranty?
Will I receive a refund if I return a purchase?
What happened to Trusted Checkout?
myChrono24
General
Why should I create a myChrono24 account?
How do I edit my personal information?
How can I change my password?
How can I delete my Chrono24 user account?
Can I send messages on Chrono24?
Why should I communicate with buyers and sellers on Chrono24?
Can I add attachments to my message?
Can I delete conversations?
Can I recall a message I've already sent?
Can I search through and filter my messages?
Notepad and Saved Searches
How can I save a search?
How can I edit or delete a saved search?
How can I view and manage my Notepad?
What is the Chronography section for?
Watch Collection
What is the Watch Collection?
Do I have to own a watch to add it to my Watch Collection?
How many watches can I add to my Watch Collection?
Why is there a watch in my Watch Collection that I didn't personally add?
Which estimated values are available in the Watch Collection?
How often is the estimated value updated?
Can I save personal information in the Watch Collection?
Can I add rare timepieces to the Watch Collection?
Selling Watches as a Private Seller
General
How much does it cost to sell on Chrono24?
How are accessories and parts billed?
How long will my listing be online?
How many listings can private sellers publish?
Can I sell my entire collection as a private collector?
Listing Watches
How do I create a watch listing?
What is a reference number?
What should I enter as the watch's condition?
What should I do if I can't set the time for my security images?
How can I figure out what my watch is worth?
What do technical terms like "repeater" or "chronograph" mean?
I can't find my listing. When will it be activated on Chrono24?
How do I edit or delete private listings?
Can I change my payment method for the listing fee retroactively?
How can I delete my listing?
Why is Chrono24 checking if my listing is up to date within the paid period of validity?
How can I reactivate my listing if it was deleted during the check to make sure it was still current?
Sales
How exactly does the sales process work?
I have concerns about a buyer's trustworthiness. What should I do?
Why am I not shown the prospective buyer's email address?
Which payment methods can I offer buyers?
When is the commission fee due?
What happens to the commission fee if no sale takes place?
How do I safely send my watch?
Sell Your Watch to Chrono24
What are the advantages of selling my watch to Chrono24?
Who is buying my watch?
How long will the sales process take?
What is the quote based on?
Can I sell any watch to Chrono24?
What happens if you return my watch after inspecting it? Are there any costs involved?
When will I be paid for my watch?
In what currency will I receive payment?
How much does it cost to receive a quote for my watch?
How can I check my shipment's status?
Am I liable for shipping costs?
How do I send my watch?
Is my watch sent insured?
Do I have to have the original box and papers?
I would like to accept the quote. What next?
Why do I have to upload a photo of my watch?
How long is the quote valid for?
What will happen to my Chrono24 listing if I sell my watch directly to you?
I have a question about an existing request. How can I get in touch?
Selling Watches Commercially
How do I register as a commercial dealer?
What are the various pricing plans for commercial dealers?
How do I create a listing?
How do I edit or delete listings?
How are accessories and parts billed?
Why am I not shown the prospective buyer's email address?
Is the information I provide in listings binding?
Will I be charged a guideline violation fee if I don't comply with the listing's indicated availability?
How can I avoid guideline violation fees?
Where can I see if I've been charged a guideline violation fee?
How much is the guideline violation fee?
I have been charged a guideline violation fee and have questions. What can I do?
Data privacy policy
Is my information secure on Chrono24?
Is my information forwarded to third parties?